Delivery & Returns
The last date we are taking orders for Christmas is 12th December 2019.
We will be taking orders again after 4th January 2020.
I'm a U.K customer how much will delivery cost?
U.K. deliveries are free
I'm a U.K. customer how long will it take my item to be delivered?
If the product is in stock then it will be delivered between 24-48 hours
I'm an international customer how much will delivery cost?
All deliveries to Europe are £15. For deliveries outside Europe and the U.K. you will be informed of the cost of delivery at checkout. Orders over £500 will be shipped for no charge.
I'm an international customer how long will it take for my item to be delivered?
You will be notified via email, after your order is placed.
Can I track the delivery of my order?
Yes, we only use world recognised delivery services with tracking. For free deliveries in U.K we use Royal Mail guaranteed and insured delivery with tracking.
Will my parcel be charged customs and import charges?
There may possibly be import duties, which you would be responsible for.
What happens if I'm not in when my order arrives?
The courier will leave a note with collection or re-delivery details.
What is your returns policy for orders sent to the U.K?
You must contact us within 14 days of receipt of order and the goods must be sent back by Royal Mail Special Guaranteed Delivery (by the same method that we dispatched the order to you). You will be responsible for returns cost unless the goods are faulty.
What is your international returns policy?
You must contact us within 14 days of receipt of order and the goods must be sent back using the same international courier we used to despatch the order, or another internationally recognised courier service. The goods must arrive in the same condition we sent them. You are responsible for the returns cost unless the goods are faulty.
I'm a U.K. Customer. How do I return something to you?
Send the item back using Royal Mail guaranteed Special Delivery. (The same method we dispatched order to you) You are responsible for the returns cost unless the goods are faulty.
Can I return an item for an exchange?
Yes if we are notified within 14 days of your receipt of order. And goods are returned to us in the same condition in which you received them.
I'm a U.K. Customer what happens if you do not receive my returned item?
Please supply the tracking number and method of dispatch when returning the order so we can track the goods.
I'm an international customer, how do I return something to you?
Inform us within 14 days of receipt of order, and send goods back by an internationally recognised courier. You are responsible for costs of returning goods.
I'm an international customer, what happens if you do not receive my returned item?
All returns must be despatched by an internationally recognised courier service with covering insurance and tracking number so we can track the goods. In the event of goods being lost in transit we expect the covering insurance to be the value of the goods dispatched. You are responsible for costs of returning goods.